Exchange & Store Credit Policy
Grantiro® – Exchange & Store Credit Policy
Because Your Experience Matters.
At Grantiro®, every product is crafted with precision and purpose. We provide a seamless exchange process and Refund in store credit options to ensure you're fully satisfied with your purchase.
We do not offer refunds in cash or to the original payment method, regardless of the payment mode used at the time of purchase.
Approved refund requests will be credited to your Grantiro® Store Credit balance after the returned item successfully passes our quality inspection.
🔁 Exchange Policy
We accept exchange requests under the following conditions:
1. Damaged or Defective Items
If your item arrives in damaged or faulty condition, please notify us within 48 hours of delivery.
Once verified, we will arrange a free replacement at no additional cost.
2. Size, Color, or Change of Preference
We understand that preferences evolve. You may request an exchange for sizing issues or a change of mind, under the following terms:
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A ₹350 handling fee applies (includes two-way logistics).
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COD charges are non-refundable and are not included in the product price.
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A nominal processing fee may be deducted from store credits to cover payment gateway charges.
📦 Conditions for Exchange
To be eligible for an exchange, items must be:
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Unused, unwashed, and in original condition.
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Returned with tags, packaging, and all accessories intact.
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Exchange request must be raised within 24 hours of delivery.
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Customized or discounted items are not eligible for exchange.
If your requested replacement is unavailable, we'll offer store credit or an equivalent product.
💳 Store Credit Policy
In cases where an exchange cannot be completed due to product unavailability or any other approved reason, Grantiro® may issue Store Credit instead of a refund.
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Store Credit can be used toward any future purchase on Grantiro®.
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Credits are issued only after the returned item passes our quality inspection.
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Store Credit is non-transferable, cannot be exchanged for cash, and cannot be refunded to the original payment method.
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Any applicable shipping, COD, handling, or payment processing charges are not included in the Store Credit amount.
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Store Credit remains valid for 12 months from the date of issue.
By shopping with Grantiro®, you acknowledge and agree to the above Exchange & Store Credit Policy.
🔄 How to Request an Exchange
All exchange requests must be submitted via our official exchange portal:
👉 https://grantiro.in/apps/return_prime
Please follow the steps as guided. No need to email separately—our system is built for speed and simplicity.