FAQ's

Frequently Asked Questions (FAQs) – Grantiro

1. How can I place an order on Grantiro?

Simply browse our collection, select your desired products, choose the right size, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

2. What payment methods do you accept?

We accept all major payment methods, including:

Credit/Debit Cards (Visa, Mastercard, etc.)

UPI & Wallet Payments

Net Banking

Cash on Delivery (Available for select locations)

3. How long does shipping take?

Orders are typically processed within 24-48 hours. Standard delivery takes 5-7 business days, while express shipping (if available) takes 2-4 business days, depending on your location.

4. Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 12 hours of placement. After this timeframe, the order will be processed, and modifications may not be possible.

5. What is your return/exchange policy?

We offer easy exchanges and refunds under specific conditions:

Damaged or Defective Items: Must be reported within 24 hours of delivery for a replacement or refund.

Size or Preference Exchanges: Available with a small processing fee to cover shipping costs.

Products must be unused, with original tags and packaging.

For more details, check our Refund Policy.

6. How do I track my order?

Once your order is shipped, you will receive a tracking link via email/SMS. You can also track your order using the Order Tracking section on our website.

7. What if I receive the wrong item or a defective product?

We sincerely apologize for any inconvenience. Please contact us at info@grantiro.in within 24 hours of receiving your order, and we will resolve the issue promptly.

8. Do you ship internationally?

Currently, we ship across India. International shipping will be introduced soon—stay tuned for updates!

9. How do I contact customer support?

For any queries, reach out to us at:
📩 Email: info@grantiro.in

10. Do you offer bulk or custom orders?

Yes! For bulk purchases or custom designs, email us at info@grantiro.in, and we’ll be happy to assist you.